@font-face{font-family:body;src:url(../media/dm_sans_latin_wght_normal-s.p.0fpdy-lufm69d.woff2)format("woff2");font-display:swap;font-weight:100 1000}@font-face{font-family:body Fallback;src:local(Arial);ascent-override:94.36%;descent-override:29.49%;line-gap-override:0.0%;size-adjust:105.13%}.body_20cc61-module__ODwAMG__className{font-family:body,body Fallback}.body_20cc61-module__ODwAMG__variable{--font-dm:"body", "body Fallback"}
@font-face{font-family:heading;src:url(../media/manrope_latin_wght_normal-s.p.2xs28az5j2efm.woff2)format("woff2");font-display:swap;font-weight:200 800}@font-face{font-family:heading Fallback;src:local(Arial);ascent-override:106.45%;descent-override:29.96%;line-gap-override:0.0%;size-adjust:100.14%}.heading_287bab9d-module__dzNUjW__className{font-family:heading,heading Fallback}.heading_287bab9d-module__dzNUjW__variable{--font-manrope:"heading", "heading Fallback"}
:root{--font-body:"DM Sans", system-ui, sans-serif;--font-heading:"Manrope", system-ui, sans-serif;--canvas:#efefec;--surface:#fdfdfb;--surface-subtle:#f4f4f0;--ink:#38251c;--text:#45453e;--muted:#727269;--line:#deded6;--accent:#f2d4a9;--rail:#38251c;--rail-text:#fff3df;--rail-muted:#d5c1ae;--rail-selected:#563b2c;--primary:#60432e;--primary-hover:#4b2e20;--primary-text:#fff7e9;--selected:linear-gradient(180deg, #fffdf8, #f6efe3);--selected-line:#dacabd;--customer-message:#f5ebdf;--customer-message-line:#e7d8c5;--note:#fff7e6;--note-line:#f0e5c9;--success:#466443;--success-surface:#e9f1e7;--warning:#785226;--warning-surface:#f5e5cd;--danger:#ac5641;--danger-surface:#ffe9e4;--focus:#815c3d;--radius-control:10px;--radius-panel:19px;--space-1:4px;--space-2:8px;--space-3:12px;--space-4:16px;--space-6:24px;--space-8:32px;--text-body:14px;--text-message:15px;--text-meta:12px;--rail-width:208px;--rail-collapsed:78px;--queue-width:312px;--context-width:320px;--raised:linear-gradient(180deg, #fffffe, #f1f1ec);--radius-card:14px;--shadow-control:inset 0 1px 0 #fff, inset 0 -1px 1px #00000004, 0 1px 2px #25251f0c, 0 0 0 1px #ffffff80;--shadow-dark-control:0 1px 2px #3c261926, 0 2px 5px #3c26191a;--shadow-card:inset 0 1px 0 #fff, 0 2px 3px #26261e06, 0 6px 16px #26261e06;--shadow-panel:inset 0 1px 0 #fff, 0 0 0 1px #ffffff85, 0 3px 7px #30302608, 0 12px 26px #30302606;--shadow-floating:inset 0 1px 0 #fff, 0 0 0 1px #ffffff90, 0 3px 4px #28281e08, 0 9px 20px #28281e12;--ease:cubic-bezier(.2,.8,.2,1);--type-page:21px;--type-section:16px;--type-body:15px;--type-control:13px;--type-meta:12px}
:root{--font-body:var(--font-dm),system-ui,sans-serif;--font-heading:var(--font-manrope),system-ui,sans-serif}*{box-sizing:border-box}body{color:var(--text);background:var(--canvas);font:14px/1.5 var(--font-body);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;margin:0}button,input,select,textarea{font:inherit;color:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.5}a{color:inherit;text-decoration:none}button{background:0 0;border:0}button,input,select,textarea{border-radius:7px}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline-offset:3px;outline:3px solid #a17648}input,select,textarea{border:1px solid var(--line);background:var(--surface);min-width:0;padding:9px 11px}textarea{resize:vertical}h1,h2,h3,p{margin:0}h1,h2,h3{font-family:var(--font-heading);letter-spacing:-.4px}h1{font-size:19px;font-weight:700}h2{font-size:17px}h3{font-size:14px}svg{flex-shrink:0}label{flex-direction:column;gap:7px;font-size:13px;font-weight:550;display:flex}small{font-size:12px}button{transition:background .14s,color .14s}button:hover:not(:disabled){background:#eee7df}kbd{font:11px var(--font-body);color:#a49383;border:1px solid #e7e0d8;border-radius:3px;padding:0 4px}.muted{color:var(--muted)}.small{font-size:12px}.full-width{width:100%}.eyebrow{letter-spacing:1.8px;color:var(--muted);font-size:10px;font-weight:650}.primary{background:var(--primary);color:var(--primary-text);border:1px solid var(--primary);justify-content:center;align-items:center;gap:7px;padding:8px 13px;font-size:13px;font-weight:550;display:inline-flex}.primary:hover:not(:disabled){background:var(--primary-hover)}.icon-button{width:30px;height:30px;color:var(--muted);flex-shrink:0;justify-content:center;align-items:center;padding:0;display:inline-flex}.text-button{text-underline-offset:3px;padding:3px 6px;font-size:12px;text-decoration:underline}.section-heading{justify-content:space-between;align-items:center;gap:10px;display:flex}.section-heading h3>span{color:#9e8b7a;margin-left:5px;font-weight:500}.app-shell{grid-template-columns:208px minmax(0,1fr);height:100dvh;display:grid;overflow:hidden}.rail{background:var(--rail);color:var(--rail-text);flex-direction:column;min-height:0;padding:31px 17px 19px;display:flex}.brand{flex-direction:column;gap:8px;width:fit-content;margin:0 14px 49px;display:flex}.brand img{object-fit:contain}.brand>span{letter-spacing:3.6px;color:#d6bba0;margin-left:2px;font-size:10px}.rail-label{letter-spacing:1.7px;color:#bea58e;margin:0 13px 13px;font-size:10px}.rail-link{width:100%;color:var(--rail-muted);text-align:left;align-items:center;gap:11px;margin:3px 0;padding:11px 13px;font-size:13px;display:flex}.rail-link.active{background:var(--rail-selected);color:#fff3df}.rail-link:hover:not(:disabled){background:#493022}.rail-link b{color:var(--accent);background:#352218;border-radius:4px;margin-left:auto;padding:1px 6px;font-size:11px}.rail-bottom{margin-top:auto}.hold-card{color:#d6bba0;background:#412c20;border:1px solid #654631;border-radius:8px;gap:9px;margin-bottom:22px;padding:11px 10px;display:flex}.hold-card svg{margin-top:2px}.hold-card strong{color:#e6ccb2;font-size:11px;font-weight:550;display:block}.hold-card p{margin-top:3px;font-size:11px;line-height:1.65}.staff-profile{border-top:1px solid #614531;align-items:center;gap:9px;padding:19px 3px 0;display:flex}.staff-profile strong{font-size:12px;font-weight:550}.staff-profile small{color:#c5ae99;font-size:11px;display:block}.staff-profile .icon-button{color:#c5ae99;margin-left:auto}.avatar{color:#705942;background:#e8e0d5;border:1px solid #dfd3c3;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:30px;height:30px;font-size:11px;font-weight:650;display:inline-flex}.rail-avatar{color:#fff3df;background:#684a35;border-color:#84674d}.color-1{color:#736650;background:#e9e4db}.color-2{color:#627050;background:#e6e8de}.main-workspace{flex-direction:column;min-width:0;min-height:0;display:flex}.workspace-header{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:15px;height:67px;min-height:67px;padding:0 25px;display:flex}.workspace-title{align-items:center;gap:17px;display:flex}.breadcrumb{color:#988675;font-size:12px}.breadcrumb span{color:#c5b7aa;padding-left:17px}.header-actions{align-items:center;gap:15px;display:flex}.demo-badge{color:#806448;background:#f5eee4;border:1px solid #e3d8cb;border-radius:20px;align-items:center;gap:6px;padding:4px 10px;font-size:11px;display:flex}.quiet-status{color:var(--muted);align-items:center;gap:7px;font-size:11px;display:flex}.status-dot{background:#7a8159;border-radius:50%;width:6px;height:6px}.inbox-layout{flex:1;grid-template-columns:300px minmax(360px,1fr) 290px;min-height:0;display:grid}.inbox-layout.context-closed{grid-template-columns:300px minmax(0,1fr)}.conversation-list{border-right:1px solid var(--line);background:#fcfaf7;flex-direction:column;min-width:0;min-height:0;display:flex}.list-heading{padding:21px 19px 12px;position:relative}.list-heading h2{font-size:16px}.list-heading>div>span{color:#938172;margin-top:3px;font-size:11px;display:block}.list-heading>select{background:0 0;border-color:#e6ded4;width:100%;margin-top:13px;padding:6px 8px;font-size:12px}.search-wrap{color:#a4917f;background:#fff;border:1px solid #e5ddd3;border-radius:7px;align-items:center;gap:8px;margin:0 17px 14px;padding:7px 9px;display:flex}.search-wrap input{background:0 0;border:0;outline:none;width:100%;padding:0;font-size:12px}.search-wrap input:focus-visible{outline:none}.search-wrap:focus-within{outline:2px solid var(--focus);outline-offset:1px}.list-filters{color:#947f6c;border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:5px;padding:0 18px 12px;font-size:11px;display:flex}.list-filters label{flex-direction:row;align-items:center;gap:3px;max-width:60%;font-size:11px}.list-filters select{color:#7c6651;background:0 0;border:0;max-width:100%;padding:3px 0;font-size:11px}.list-filters>span{white-space:nowrap}.list-scroll{scrollbar-width:thin;flex:1;padding:7px;overflow-y:auto}.conversation-row{text-align:left;border:1px solid #0000;border-radius:8px;width:100%;margin-bottom:5px;padding:13px 11px 11px;display:block}.conversation-row.selected{background:#f2e8d9;border-color:#dfcfbc}.conversation-row:hover:not(:disabled){background:#f5ede3}.row-person{align-items:center;gap:8px;display:flex}.row-person strong{text-overflow:ellipsis;white-space:nowrap;font-size:12px;font-weight:650;overflow:hidden}.row-person time{color:#9b8570;white-space:nowrap;margin-left:auto;font-size:11px}.row-person .avatar{width:27px;height:27px;font-size:11px}.row-subject{-webkit-line-clamp:2;-webkit-box-orient:vertical;margin:10px 0 9px;font-size:12px;font-weight:550;line-height:1.55;display:-webkit-box;overflow:hidden}.row-tags{white-space:nowrap;gap:5px;display:flex;overflow:hidden}.tiny-label{color:#8a725b;text-overflow:ellipsis;background:#faf6ef;border:1px solid #e5dacc;border-radius:4px;max-width:150px;padding:2px 5px;font-size:11px;overflow:hidden}.row-footer{color:#8f7966;justify-content:space-between;align-items:center;margin-top:10px;font-size:11px;display:flex}.row-footer>span:first-child{align-items:center;gap:5px;display:flex}.attention-dot{background:#b27636;border-radius:50%;width:5px;height:5px}.list-bottom{border-top:1px solid var(--line);color:#9a8776;justify-content:space-between;padding:12px 16px;font-size:11px;display:flex}.list-bottom kbd{font-size:11px}.conversation-pane{background:#fff;flex-direction:column;min-width:0;min-height:0;display:flex}.conversation-header{border-bottom:1px solid var(--line);padding:23px 25px 17px}.conversation-heading{align-items:flex-start;gap:8px;display:flex}.conversation-heading>div{min-width:0}.conversation-heading h2{font-size:17px;line-height:1.5}.context-toggle{margin-left:auto}.conversation-subtitle{color:#97816e;flex-wrap:wrap;align-items:center;gap:6px;margin-top:5px;font-size:11px;display:flex}.divider-dot{color:#c9bdb1;padding:0 2px}.conversation-controls{flex-wrap:wrap;align-items:center;gap:8px;margin-top:18px;display:flex}.ownership{color:#81664e;background:#f1ede7;border:1px solid #e8e0d6;border-radius:5px;align-items:center;gap:5px;padding:4px 7px;font-size:11px;display:inline-flex}.ownership.ai{color:#687350;background:#eef0e8;border-color:#dbe1d2}.conversation-controls select{color:#8b7765;border-color:#0000;max-width:155px;margin-left:auto;padding:5px 3px;font-size:11px}.resolve-button{color:#586347;background:#f2f4ed;border:1px solid #d8dcca;align-items:center;gap:5px;padding:5px 8px;font-size:11px;display:flex}.timeline{scrollbar-width:thin;background:#fffefd;flex:1;padding:21px 28px 25px;overflow-y:auto}.timeline-date{color:#ad9c8e;text-align:center;margin:1px 0 24px;font-size:11px}.message{border-radius:9px;max-width:94%;margin-bottom:18px;padding:14px 16px}.message.incoming{background:#f5eee4;border:1px solid #e9ddcf;margin-right:auto}.message.outgoing{background:#fff;border:1px solid #eae4dd;margin-left:auto}.message.internal-note{background:#fff7df;border:1px solid #eadfbf;max-width:100%}.message-meta{color:#9c846e;justify-content:space-between;align-items:center;gap:14px;margin-bottom:8px;font-size:11px;display:flex}.message-meta strong{color:#785b44;font-weight:650}.message-meta>span{white-space:nowrap;align-items:center;gap:5px;display:flex}.message p{white-space:pre-wrap;overflow-wrap:anywhere;color:#594739;font-size:13px;line-height:1.8}.channel-transition{color:#a18a77;justify-content:center;align-items:center;gap:6px;margin:2px 0 22px;font-size:11px;display:flex}.channel-transition:before,.channel-transition:after{content:"";background:#ece4dc;width:44px;height:1px}.composer{background:#fdfbf8;border:1px solid #dfd2c3;border-radius:10px;margin:0 21px 21px;overflow:hidden;box-shadow:0 2px 4px #36261905}.composer-tabs{align-items:center;gap:7px;padding:9px 11px 0;display:flex}.composer-tabs button{color:#9a8470;align-items:center;gap:5px;padding:5px 7px;font-size:11px;display:flex}.composer-tabs button.selected{color:#61402b;background:#f1e8dc}.composer-tabs>span{color:#ac9783;margin-left:auto;font-size:11px}.composer textarea{box-shadow:none;resize:vertical;background:0 0;border:0;outline:none;width:100%;min-height:111px;max-height:220px;padding:15px 18px;font-size:13px;line-height:1.7;display:block}.composer textarea:focus-visible{outline:none;box-shadow:inset 0 0 0 2px #d4b798}.composer textarea::placeholder{color:#baa793}.composer-bottom{justify-content:space-between;align-items:center;gap:10px;padding:0 13px 12px;display:flex}.composer-bottom>span{color:#9f8a75;align-items:center;gap:5px;font-size:11px;display:flex}.composer-bottom .primary{padding:6px 10px;font-size:11px}.note-mode{background:#fff9e9;border-color:#e7d7ad}.note-mode .composer-tabs button.selected{background:#f4e9c5}.draft-warning{color:#785c29;background:#fff0cd;padding:8px 13px;font-size:11px}.customer-context{border-left:1px solid var(--line);scrollbar-width:thin;background:#fcfaf7;flex-direction:column;min-height:0;display:flex;overflow-y:auto}.context-title{justify-content:space-between;align-items:center;padding:21px 20px 0;display:flex}.context-title h2{font-size:12px;font-weight:650}.customer-card{text-align:center;padding:23px 20px 20px}.avatar.large{background:#ede2d2;border-color:#e0ceb6;width:46px;height:46px;font-size:15px}.customer-card h3{margin:9px 0 6px;font-size:14px}.identity{color:#917a65;overflow-wrap:anywhere;justify-content:center;align-items:center;gap:6px;font-size:11px;display:flex}.identity-state{color:#9c856f;margin-top:8px;font-size:11px;display:inline-block}.context-section{border-top:1px solid var(--line);padding:15px 18px 18px}.context-section h3{letter-spacing:0;font-size:11px;font-weight:700}.context-section .section-heading{color:#8a725d;min-height:25px;margin-bottom:9px}.context-section select{background:#fffdf9;border-color:#e4d9cc;padding:7px 8px;font-size:12px}.category-chips{flex-wrap:wrap;gap:6px;display:flex}.category-chip{color:#876c54;background:#f9f4ec;border:1px solid #e6dccf;border-radius:5px;align-items:center;gap:5px;padding:4px 7px;font-size:11px;line-height:1.4;display:inline-flex}.category-chip button{color:#b39a80;padding:0;display:flex}.tag-dot{background:#c6a277;border-radius:50%;width:5px;height:5px}.label-picker{border:1px solid var(--line);background:#fff;border-radius:7px;max-height:220px;margin-top:10px;padding:4px;overflow:auto}.label-picker button{text-align:left;align-items:center;gap:7px;width:100%;padding:7px;font-size:11px;display:flex}.task-item{gap:9px;margin-bottom:10px;display:flex}.task-check{border:1px solid #d4c4b1;border-radius:4px;flex-shrink:0;place-items:center;width:15px;height:15px;margin-top:3px;padding:0;display:grid}.task-item strong{font-size:11px;font-weight:500;line-height:1.65;display:block}.task-item small{color:#a27b4d;align-items:center;gap:5px;margin-top:4px;font-size:11px;display:flex}.task-item.done strong{color:#a39482;text-decoration:line-through}.task-item p{color:var(--muted);margin-top:5px;font-size:11px}.provider-line{align-items:center;gap:9px;margin:14px 0;display:flex}.provider-logo{color:#6d674c;background:#eceadf;border:1px solid #e0daca;border-radius:7px;flex-shrink:0;place-items:center;width:27px;height:27px;font-size:12px;font-weight:650;display:grid}.provider-logo.marsello{color:#735b52;background:#efe3de;border-color:#e2d3cb}.provider-logo.shopify{color:#687754;background:#e9eddf;border-color:#d8dfcb}.provider-logo.outlook{color:#62737e;background:#e8edf1;border-color:#d5dfe6}.provider-line strong{font-size:11px;font-weight:650;display:block}.provider-line small{color:#a08b77;font-size:11px;display:block}.context-help{color:#a38d77;font-size:11px;line-height:1.7}.context-footer{color:#b09b87;justify-content:center;align-items:center;gap:6px;margin-top:auto;padding:16px 18px;font-size:11px;display:flex}.compact-form{gap:9px;margin-top:11px;display:grid}.compact-form label{font-size:11px}.compact-form input,.compact-form textarea{width:100%;font-size:12px}.compact-form .primary{padding:6px 8px;font-size:11px}.conversation-empty{text-align:center;color:#9b816b;background:#fff;flex-direction:column;justify-content:center;align-items:center;gap:12px;padding:40px;display:flex}.conversation-empty p{max-width:280px;font-size:12px}.empty-small{text-align:center;color:#9b846f;padding:40px 20px;font-size:12px}.empty-small svg{margin:0 auto 12px;display:block}.empty-small h3,.empty-small h2{margin-bottom:8px;font-size:15px}.empty-small p{line-height:1.8}.empty-small .primary{margin-top:15px}.error-banner{color:#9a5139;background:#fff0e6;border-bottom:1px solid #ecd5c7;align-items:center;gap:10px;padding:8px 20px;font-size:12px;display:flex}.error-banner .icon-button{margin-left:auto}.toast{color:#fff6e9;z-index:40;background:#4d3525;border:1px solid #775a42;border-radius:9px;align-items:center;gap:9px;max-width:90vw;padding:11px 18px;font-size:12px;display:flex;position:fixed;bottom:24px;left:50%;transform:translate(-50%);box-shadow:0 6px 25px #24170f25}.knowledge-layout{flex:1;grid-template-columns:300px minmax(0,1fr);min-height:0;display:grid}.knowledge-list{border-right:1px solid var(--line);padding:26px 19px;overflow:auto}.knowledge-list>p{margin-top:7px;margin-bottom:25px;font-size:12px}.knowledge-row{text-align:left;border:1px solid #0000;align-items:flex-start;gap:11px;width:100%;margin:5px 0;padding:14px 11px;display:flex}.knowledge-row.selected{background:#f2e8d9;border-color:#dfcfbc}.knowledge-row svg{color:#93724f;margin-top:2px}.knowledge-row strong{font-size:12px;font-weight:600;display:block}.knowledge-row small{color:#a08a74;margin-top:5px;font-size:11px;display:block}.knowledge-content{width:100%;max-width:1000px;padding:42px 48px;overflow:auto}.knowledge-content h2{letter-spacing:-.8px;margin:9px 0 17px;font-size:27px}.article-meta{color:#9b846e;border-bottom:1px solid var(--line);align-items:center;gap:16px;padding-bottom:25px;font-size:11px;display:flex}.article-body{white-space:pre-wrap;color:#655241;margin:30px 0 45px;font-size:15px;line-height:1.9}.knowledge-note{color:#897052;background:#f6f0e6;border:1px solid #e4d9cc;border-radius:9px;gap:14px;padding:20px;display:flex}.knowledge-note h3{margin-bottom:7px;font-size:13px}.knowledge-note p{max-width:470px;font-size:12px;line-height:1.8}.article-form{gap:20px;display:grid}.article-form h2{margin:0;font-size:22px}.article-form label{gap:9px}.article-form .primary{justify-self:start}.settings-content{padding:40px 44px;overflow:auto}.settings-content>h2{margin:8px 0;font-size:25px}.settings-content>p.muted{font-size:13px}.settings-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;max-width:840px;margin-top:30px;display:grid}.integration-card{border:1px solid var(--line);background:#fff;border-radius:10px;padding:24px}.integration-card h3{margin:18px 0 9px;font-size:17px}.integration-card p{color:#97806a;min-height:40px;font-size:12px;line-height:1.7}.integration-card small{border-top:1px solid var(--line);color:#ac9884;margin-top:15px;padding-top:15px;font-size:11px;display:block}.sending-setting{color:#846445;background:#f4ecdf;border:1px solid #e1d4c2;border-radius:10px;align-items:center;gap:18px;max-width:840px;margin-top:23px;padding:24px;display:flex}.sending-setting p{margin-top:4px;font-size:12px;line-height:1.8}.sending-setting .category-chip{margin-left:auto}.login-page{background:#f8f3eb;flex-direction:column;justify-content:center;align-items:center;min-height:100dvh;padding:35px 20px;display:flex}.login-card{background:#fffdf9;border:1px solid #e5d9c9;border-radius:16px;width:100%;max-width:440px;padding:44px 40px;box-shadow:0 12px 50px #6b462b07}.login-card>img{object-fit:contain;margin-bottom:8px}.login-card>.eyebrow{letter-spacing:3px;margin:10px 0 30px}.login-card h1{letter-spacing:-1px;margin-bottom:10px;font-size:27px}.login-card>p{color:#937a62;font-size:13px;line-height:1.7}.login-card form{gap:18px;margin-top:25px;display:grid}.login-card .notice{color:#907049;background:#f7eddd;border-radius:8px;margin:27px 0 20px;padding:15px;font-size:12px;line-height:1.8}.login-foot{color:#ad9780;margin-top:24px;font-size:11px}.error-text{color:#aa4b32;font-size:12px}.mobile-back,.mobile-context-close{display:none}@media (min-width:1600px){.inbox-layout{grid-template-columns:330px minmax(360px,1fr) 320px}.inbox-layout.context-closed{grid-template-columns:330px minmax(0,1fr)}.timeline{padding:25px 42px}.message{max-width:85%}.composer{margin:0 32px 27px}.conversation-header{padding:25px 32px 20px}}@media (max-width:1280px){.app-shell{grid-template-columns:175px minmax(0,1fr)}.rail{padding-left:12px;padding-right:12px}.brand{margin-left:8px}.brand img{width:118px}.inbox-layout{grid-template-columns:270px minmax(330px,1fr) 255px}.inbox-layout.context-closed{grid-template-columns:270px minmax(0,1fr)}.timeline{padding:18px}.conversation-header{padding:20px 17px 15px}.composer{margin:0 14px 16px}.composer-tabs>span,.list-bottom>span:last-child{display:none}.context-section{padding-left:14px;padding-right:14px}.hold-card{padding:9px 8px}.hold-card strong,.hold-card p,.staff-profile strong{font-size:11px}}@media (max-width:1120px){.app-shell{grid-template-columns:74px minmax(0,1fr)}.rail{align-items:center;padding:25px 9px 16px}.brand{align-items:center;gap:6px;width:56px;margin:0 0 31px}.brand img{width:56px;height:22px}.brand>span{letter-spacing:1.5px;font-size:7px}.rail-label,.rail-link>span,.rail-link>b,.hold-card,.staff-profile>div,.staff-profile>.icon-button{display:none}.rail-link{width:44px;height:44px;margin:7px 0;padding:12px}.staff-profile{border:0;padding:0}.rail-bottom{width:auto}.inbox-layout{grid-template-columns:260px minmax(330px,1fr) 245px}.inbox-layout.context-closed{grid-template-columns:260px minmax(0,1fr)}}@media (max-width:960px){.inbox-layout,.inbox-layout.context-closed{grid-template-columns:270px minmax(0,1fr);position:relative}.customer-context{z-index:15;width:290px;position:absolute;top:0;bottom:0;right:0;box-shadow:-10px 0 30px #33231918}.mobile-context-close{display:flex}.knowledge-layout{grid-template-columns:240px minmax(0,1fr)}.knowledge-content,.settings-content{padding:30px}.workspace-header{padding:0 20px}}@media (max-width:650px){.app-shell{flex-direction:column;display:flex}.rail{flex-direction:row;flex-shrink:0;justify-content:space-between;width:100%;height:59px;padding:8px 13px}.brand{align-items:flex-start;gap:2px;width:96px;margin:0}.brand img{width:93px;height:23px}.brand>span{letter-spacing:2.8px;font-size:7px}.rail-group{gap:4px;display:flex}.rail-link{width:40px;height:40px;margin:0;padding:11px}.rail-bottom{margin:0}.staff-profile .avatar{width:28px;height:28px}.main-workspace{flex:1}.workspace-header{gap:8px;height:52px;min-height:52px;padding:0 13px}.workspace-title h1{font-size:16px}.breadcrumb{display:none}.header-actions{gap:5px}.demo-badge{padding:4px 7px;font-size:11px}.header-actions .icon-button{width:35px;height:35px}.quiet-status{font-size:11px}.inbox-layout,.inbox-layout.context-closed{flex:1;display:flex}.conversation-list{border-right:0;flex:1}.conversation-pane,.conversation-empty,.show-conversation .conversation-list{display:none}.show-conversation .conversation-pane,.show-conversation .conversation-empty{flex:1;display:flex}.customer-context{display:none}.show-conversation .customer-context{width:min(320px,100vw - 30px);display:flex;box-shadow:-15px 0 50px #281a1736}.mobile-back{width:30px;margin-left:-6px;display:inline-flex}.conversation-header{padding:13px 12px 11px}.conversation-heading h2{font-size:14px}.conversation-subtitle{font-size:11px}.conversation-subtitle>svg,.conversation-subtitle>span:last-child,.divider-dot{display:none}.conversation-controls{gap:5px;margin-top:11px}.resolve-button{min-height:32px}.ownership{font-size:11px}.timeline{padding:17px 13px}.message{max-width:97%;padding:12px}.message p{font-size:14px;line-height:1.7}.message-meta{font-size:11px}.composer{margin:0 9px max(9px,env(safe-area-inset-bottom));border-radius:9px}.composer-tabs{padding:7px 7px 0}.composer-tabs button{min-height:35px;font-size:12px}.composer textarea{min-height:86px;max-height:145px;padding:10px 13px;font-size:16px}.composer-bottom{padding:0 9px 9px}.composer-bottom>span{gap:4px;font-size:11px}.composer-bottom .primary{min-height:36px}.list-heading{padding:20px 19px 12px}.list-heading h2{font-size:18px}.conversation-row{padding:15px 14px}.row-person strong,.row-subject{font-size:14px}.row-tags .tiny-label,.row-footer,.row-person time{font-size:11px}.list-scroll{padding:8px}.search-wrap input{font-size:14px}.search-wrap{padding:10px}.list-filters{font-size:11px}.knowledge-layout{flex-direction:column;display:flex;overflow:auto}.knowledge-list{border-right:0;border-bottom:1px solid var(--line);flex-shrink:0;padding:20px;overflow:visible}.knowledge-list>p{margin-bottom:12px}.knowledge-content{padding:25px 20px;overflow:visible}.knowledge-content h2{font-size:23px}.article-meta{flex-wrap:wrap;gap:10px}.knowledge-note{padding:15px}.knowledge-row{padding:10px}.settings-content{padding:24px 18px}.settings-content>h2{font-size:22px}.settings-grid{grid-template-columns:1fr;gap:13px;margin-top:23px}.integration-card{padding:20px}.sending-setting{align-items:flex-start;gap:12px;padding:18px}.sending-setting .category-chip{display:none}.login-card{padding:35px 26px}.context-section .icon-button,.context-title .icon-button{width:40px;height:40px}.compact-form input,.compact-form textarea{font-size:16px}.category-chip{font-size:11px}.category-chip button{justify-content:center;align-items:center;width:22px;height:22px}.task-check{width:24px;height:24px}.task-item strong{font-size:13px}.context-section h3{font-size:12px}.customer-card h3{font-size:16px}.identity{font-size:12px}.provider-line strong{font-size:13px}.provider-line small{font-size:11px}.error-banner{padding:7px 13px;font-size:11px}.toast{width:max-content;max-width:calc(100vw - 30px);bottom:15px}}@media (prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}.account-source-heading{align-items:center;gap:9px;margin:15px 0 12px;display:flex}.account-source-heading strong{font-size:13px}.account-source-heading small{color:var(--muted);font-size:11px;display:block}.account-find{border:1px solid var(--line);background:#fffcf7;justify-content:center;align-items:center;gap:7px;width:100%;padding:8px;font-size:12px;display:flex}.account-context>.error-text{margin-top:12px}.account-card{overflow-wrap:anywhere;background:#fffdf9;border:1px solid #e1d5c4;border-radius:10px;margin-top:15px;padding:13px}.account-card>.section-heading{align-items:flex-start;gap:6px}.account-card>.section-heading>strong{font-size:13px}.account-state{white-space:nowrap;color:#926b30;background:#fff5df;border:1px solid #e5d1a7;border-radius:5px;align-items:center;gap:4px;padding:3px 5px;font-size:11px;display:inline-flex}.account-state.verified{color:#466453;background:#eaf2e9;border-color:#cddccd}.account-state.rejected{color:#8e5146;background:#f8ebe6;border-color:#e8cdc4}.account-contact{margin:9px 0 3px;font-size:11px}.account-card>small{font-size:11px}.account-facts{grid-template-columns:1fr 1fr;gap:12px 8px;margin:15px 0;display:grid}.account-facts dt{color:var(--muted);font-size:11px}.account-facts dd{margin:3px 0 0;font-size:13px;font-weight:600}.account-footnote{color:var(--muted);margin:9px 0;font-size:11px;line-height:1.6}.account-freshness{color:var(--muted);align-items:center;gap:5px;margin-top:12px;font-size:11px;display:flex}.account-actions{flex-wrap:wrap;gap:7px;margin-top:10px;display:flex}.account-actions button{border:1px solid var(--line);align-items:center;gap:5px;padding:6px 8px;font-size:11px;display:flex}.account-review{border-top:1px solid var(--line);margin-top:12px;padding-top:12px}.account-review textarea{width:100%}.account-purchases{border-top:1px solid var(--line);margin-top:16px;padding-top:12px}.account-purchases h4{margin:0;font-size:12px}.account-purchases details{border-top:1px solid var(--line);padding:9px 0}.account-purchases summary{cursor:pointer;align-items:center;gap:6px;font-size:11px;list-style:none;display:flex}.account-purchases summary>span{flex:1}.account-purchases summary small{color:var(--muted);margin-top:2px;font-size:11px;display:block}.account-purchases details>p{margin-top:5px;font-size:11px}.account-purchases details[open] summary>svg{transform:rotate(180deg)}@media (max-width:650px){.account-find,.account-actions button{min-height:38px}.account-contact,.account-footnote{font-size:12px}.account-state,.account-facts dt{font-size:11px}.account-review textarea{font-size:16px}}.knowledge-workspace{flex-direction:column;flex:1;min-height:0;display:flex}.knowledge-tabs{border-bottom:1px solid var(--line);background:#fffcf7;gap:8px;padding:12px 24px;display:flex}.knowledge-tabs button{color:var(--muted);align-items:center;gap:7px;padding:8px 12px;font-size:12px;display:flex}.knowledge-tabs button.active{color:#553c28;background:#ece2d4}.knowledge-feedback{border-bottom:1px solid var(--line);background:#f7f0e5;padding:10px 24px;font-size:12px}.knowledge-heading{justify-content:space-between;align-items:center;gap:15px;display:flex}.version-control{flex-direction:row;align-items:center;gap:7px;display:flex}.knowledge-actions{flex-wrap:wrap;align-items:center;gap:10px;margin:20px 0;display:flex}.outline-button{background:#fffcf7;border:1px solid #cdbba4;align-items:center;gap:7px;padding:8px 13px;font-size:12px;display:flex}.knowledge-scope{color:var(--muted);flex-wrap:wrap;gap:8px 16px;margin:16px 0;font-size:11px;display:flex}.knowledge-scope>span{align-items:center;gap:5px;display:flex}.knowledge-source{text-underline-offset:3px;font-size:12px;text-decoration:underline}.knowledge-form-grid{grid-template-columns:1fr 1fr;gap:16px;display:grid}.knowledge-content .article-form{margin-top:25px}.suggestions-content,.knowledge-search{flex:1;padding:30px 40px;overflow:auto}.suggestions-content>h2,.knowledge-search>h2{margin-bottom:8px;font-size:24px}.suggestions-content>p,.knowledge-search>p{max-width:740px;font-size:13px}.proposal-card{border:1px solid var(--line);background:#fffdf9;border-radius:12px;max-width:900px;margin:24px 0;padding:24px}.proposal-card h3{font-size:17px}.proposal-rationale{color:var(--muted);margin:15px 0;font-size:13px}.proposal-card details{border-top:1px solid var(--line);padding:12px 0;font-size:12px}.proposal-card summary{cursor:pointer;font-weight:600}.proposal-source{white-space:pre-wrap;margin-top:14px;font-size:13px;line-height:1.8}.proposal-card .compact-form{margin-top:18px}.proposal-card textarea{font-size:14px}.proposal-card .knowledge-actions{margin-bottom:0}.knowledge-search>.article-form{max-width:700px;margin:24px 0}.message-knowledge-action{color:var(--muted);border:1px solid var(--line);align-items:center;gap:6px;margin-top:12px;padding:5px 7px;font-size:11px;display:flex}@media (max-width:650px){.knowledge-tabs{gap:2px;padding:8px}.knowledge-tabs button{padding:8px;font-size:11px}.knowledge-heading{flex-wrap:wrap;gap:8px}.knowledge-form-grid{grid-template-columns:1fr}.suggestions-content,.knowledge-search{padding:24px 18px}.proposal-card{padding:17px}.article-form input,.article-form .eyes-select,.article-form textarea{font-size:16px}.knowledge-workspace .knowledge-layout{min-height:0}}.email-history-list{gap:8px;margin-top:12px;display:grid}.email-history-row{text-align:left;border:1px solid var(--line);background:var(--surface);border-radius:14px;align-items:flex-start;gap:10px;width:100%;padding:12px;display:flex;box-shadow:inset 0 1px #fff,0 2px 4px #45321b08}.email-history-row>span{min-width:0}.email-history-row strong{overflow-wrap:anywhere;font-size:12px;display:block}.email-history-row small{color:var(--muted);margin-top:4px;font-size:11px;display:block}.email-history-row>svg{color:var(--muted);margin-top:3px}.email-history-dialog{border:1px solid var(--line);width:min(760px,100vw - 32px);max-height:calc(100dvh - 48px);color:var(--text);background:var(--surface);border-radius:24px;padding:0;overflow:hidden;box-shadow:0 24px 80px #33231230,inset 0 1px #fff}.email-history-dialog::backdrop{-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px);background:#31251645}.email-history-dialog[open]{flex-direction:column;display:flex}.email-history-dialog header{border-bottom:1px solid var(--line);justify-content:space-between;gap:20px;padding:24px 28px;display:flex}.email-history-dialog header h2{overflow-wrap:anywhere;margin:6px 0}.email-history-dialog header>div{min-width:0}.email-history-reading{overscroll-behavior:contain;min-height:120px;padding:28px;overflow:auto}.email-history-body{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.8}.email-history-dialog footer{border-top:1px solid var(--line);background:var(--surface);gap:12px;padding:18px 28px;display:grid}.email-history-dialog footer>div{flex-wrap:wrap;align-items:center;gap:12px;display:flex}.email-history-dialog footer a,.email-history-dialog footer button,.email-history-dialog footer span{align-items:center;gap:6px;display:inline-flex}@media (max-width:600px){.email-history-dialog header,.email-history-reading{padding:20px}.email-history-dialog footer{padding:16px 20px}.email-history-dialog{border-radius:20px;width:calc(100vw - 24px);max-height:calc(100dvh - 24px)}}.archived-email>p,.archived-email-actions{align-items:center;gap:10px;display:flex}.archived-email-actions{flex-wrap:wrap;margin-top:14px}.archived-email .email-history-body{margin-bottom:16px}.storage-health{border:1px solid var(--line);background:linear-gradient(135deg,#fffefa,#f7f5ee);border-radius:24px;margin:32px 0;padding:28px;box-shadow:inset 0 1px #fff,0 8px 28px #44371f08}.storage-health>.section-heading{align-items:flex-start;gap:24px}.storage-health h2{margin:6px 0 12px}.storage-health>p{margin:12px 0;line-height:1.65}.storage-metrics{border-bottom:1px solid var(--line);grid-template-columns:repeat(4,minmax(0,1fr));gap:20px;margin:8px 0 0;padding:24px 0;display:grid}.storage-metrics dt{color:var(--muted);font-size:12px;line-height:1.5}.storage-metrics dd{color:var(--ink);margin:7px 0 0;font-size:22px;font-weight:600}.storage-retention-status{align-items:flex-start;gap:12px;margin:24px 0 12px;display:flex}.storage-retention-status p{margin:6px 0 0}@media (max-width:700px){.storage-health{margin:24px 0;padding:20px}.storage-metrics{grid-template-columns:repeat(2,minmax(0,1fr));gap:24px 16px}.storage-health h2{font-size:20px}.storage-metrics dt{min-height:36px}}.category-sync-list{border-top:1px solid var(--border,#e4e0d6);gap:10px;margin-top:14px;padding-top:12px;display:grid}.category-sync-item{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px;font-size:12px;line-height:1.5;display:flex}.category-sync-item>span{gap:2px;min-width:0;display:grid}.category-sync-item strong{overflow-wrap:anywhere;font-size:12px;font-weight:600}.category-sync-item small{color:var(--muted,#79796d);font-size:11px}.category-sync-item.needs-review small{color:#8a5b36}.category-sync-actions{flex-wrap:wrap;gap:12px;display:flex}.category-sync-actions button{font:inherit;color:var(--text,#554632);cursor:pointer;background:0 0;border:0;border-bottom:1px solid;padding:3px 0}.category-sync-actions button:disabled{opacity:.45;cursor:wait}.session-recovery{flex-wrap:wrap;gap:12px}.session-recovery>div{flex:1;min-width:210px}.session-recovery strong{font-weight:650}.session-recovery p{margin-top:3px;font-size:12px}.session-recovery a,.session-recovery>button{white-space:nowrap;border:1px solid;border-radius:8px;padding:7px 10px;font-size:12px}.consolidation-fields{border:0;flex-direction:column;gap:20px;min-width:0;margin:0;padding:0;display:flex}.consolidation-form>p{margin:0 0 24px;line-height:1.6}.consolidation-source{border-bottom:1px solid var(--line);padding:16px 0}.consolidation-source summary{cursor:pointer;font-weight:600;line-height:1.6}.consolidation-source summary span{color:var(--muted);font-weight:400}.consolidation-source .proposal-source{overflow-wrap:anywhere;max-height:320px;padding-right:12px;overflow:auto}.consolidation-source>.text-button{margin-top:12px}.knowledge-import-origin>.text-button{margin:12px 0;display:block}.knowledge-note .text-button{margin-top:12px}.knowledge-loading{border:1px solid var(--line);background:var(--surface,#fff);color:var(--muted);border-radius:24px;margin:24px;padding:32px;box-shadow:inset 0 1px #fff,0 8px 28px #4a3b2510}.knowledge-loading h2{color:var(--text);margin:14px 0 8px;font-size:20px}.knowledge-loading p{margin:0;line-height:1.6}.knowledge-load-feedback{border:1px solid var(--line);background:#fff9ef;border-radius:18px;justify-content:space-between;align-items:center;gap:20px;margin:16px 24px;padding:16px 20px;display:flex}.knowledge-load-feedback p{margin:0;line-height:1.5}.knowledge-host{display:contents}.knowledge-host[hidden]{display:none}.connection-check{border-top:1px solid var(--line);gap:12px;margin-top:18px;padding-top:18px;display:grid}.connection-check>.outline-button{justify-self:start}.connection-check p{margin:0 0 7px;font-size:12px;line-height:1.6}.connection-check small{line-height:1.5;display:block}.connection-check summary{cursor:pointer;color:var(--muted);font-size:12px}.connection-check details>label{margin:12px 0}.connection-check details>p{margin-top:8px}.account-reference{margin:12px 0}.account-reference summary,.account-records summary{cursor:pointer;color:var(--muted);font-size:12px;line-height:1.6}.account-reference form{gap:12px;padding:12px 0;display:grid}.account-reference input{width:100%}.account-reference a{text-decoration:underline}.account-records{padding:12px 0}.account-records dl{gap:8px;margin:12px 0 0;display:grid}.account-records dt{font-size:12px;font-weight:600}.account-records dd{overflow-wrap:anywhere;color:var(--muted);margin:2px 0 0;font-size:11px}.knowledge-detail-feedback{color:var(--muted);padding:24px;line-height:1.6}.knowledge-detail-feedback p{margin:0 0 14px}.consolidation-source .knowledge-detail-feedback{padding:12px 0}